Returns & Exchanges

We at Quoc Pham stand behind our product and want you to be completely satisfied with your purchase. If for any reason you are not, please refer to the following:

For returns and exchanges, please email us at info@quocpham.com first to inform us of your intent to return/exchange before returning goods to us. If the shipment for returns or exchanges is lost or delivered to an address where the shipment can not be retrieved by us or by our affiliated partners, we will not be able to refund you the payment or exchange for any goods.

Please include your name, order number, and date of purchase in the email. If relevant, please include evidence of product defect or reason for return/exchange in your email.

Shoelaces may not be returned or exchanged. 

You may exchange or refund your purchase with a valid proof of purchase within the time limits set out below. Your goods must be returned in original, unworn condition and packaging to be considered for exchange or return.


If the returned goods show any sign of wear (apart from an initial try on), if there is any sign of damage, or if they smell or are otherwise unsanitary, Quoc Pham Ltd. has the right to refuse any exchange or refund. If the customer would like Quoc Pham Ltd. to send back the refused product(s), the product(s) will be sent back to the customer “as-is” and the customer will have to pay for the shipping cost. Alternatively, the customer can also visit our warehouse to pick up the product(s). 

 

Returns:

For returns within the UK, please email us at info@quocpham.com to request a return label if not included in your original order. 

For all other countries, the customer is responsible for return shipping. 

Once we receive and check the returned goods, we will process your refund. Refunds will be issued based on the original method of payment and at the original selling price. Refunds will not include the cost of delivery (if any). We will email you to confirm we have received and accepted the returned goods. The refund will appear in your back account in approximately one to two weeks after you receive our email. If there are any issues or the returned goods do not meet our return policy, we will email you.

 

Exchanges:

Customers are responsible for return shipping (except within the UK). Once we receive and check the goods you wish to exchange, we will process your exchange. We will email you to confirm we have received the goods and send you a new tracking number. You should receive the goods in 5-10 business days. If there are any issues or the goods you returned to us do not meet our policy, we will email you.

 
RETURNING GOODS ON WHICH DUTY HAS BEEN PAID
 
If you have paid duty for the order you received and you are returning it to us, you should be able to claim a refund of duties from your local customs authority. Please contact your local customs authority to find out how and for all other queries. To ensure there is no further duty to pay, please mark your return parcel, 'RETURNED GOODS-FAILED SALE'.
 
This does not affect your statutory rights. We thank you for shopping with us.