We at Quoc Pham stand behind our product and want you to be completely satisfied with your purchase. If for any reason you are not, please refer to the following:
Shoelaces may not be returned or exchanged.
For returns and exchanges, please email us at firstname.lastname@example.org to inform us of your intent to return/exchange before returning goods to us.
Please include your name, order number, and date of purchase in the email. If relevant, please include evidence of product defect or reason for return/exchange in your email.
You may exchange or refund your purchase with a valid proof of purchase within the time limits set out below. Your goods must be returned in original, unworn condition and packaging to be considered for exchange or return.
- For UK customers: Goods must be returned within 14 days from date of shipment.
- For European & Worldwide customers: Goods must be returned within 28 days from date of shipment.
If the returned goods show any sign of wear (apart from an initial try on), if there is any sign of damage, or if they smell or are otherwise unsanitary, Quoc Pham Ltd. has the right to refuse any exchange or refund and the goods will be returned to you “as-is”.
- Please mark RETURNED GOODS – FAILED SALE on your customs information document.
- Quoc Pham is not responsible for any return shipping/import/export costs.
- Please include the tracking number of returned goods to prevent loss during transit. We cannot consider any product lost in transit without a validated tracking number.
Once we receive and check the returned goods, we will process your refund. Refunds will be issued based on the original method of payment and at the original selling price. Refunds will not include the cost of delivery (if any). We will email you to confirm we have received and accepted the returned goods. The refund will appear in your back account in approximately one to two weeks after you receive our email. If there are any issues or the returned goods do not meet our return policy, we will email you.
Customers will be charged shipping for exchanged items. Shipping charges will be issued in the form of a Paypal Money Request to the email listed in the original order. Shipping costs for exchanged items are listed below.
- United Kingdom: £8.00
- European countries: £10.00
- Rest of the world: £15.00
Once we receive and check the goods you wish to exchange, we will process your exchange. Exchange shipping charges must be paid in full before goods will be shipped to you. We will email you to confirm we have received the goods and send you a new tracking number. You should receive the goods in 5-10 business days. If there are any issues or the goods you returned to us do not meet our policy, we will email you.
RETURNING GOODS ON WHICH DUTY HAS BEEN PAID
If you have paid duty for the order you received and you are returning it to us, you should be able to claim a refund of duties from your local customs authority. Please contact your local customs authority to find out how and for all other queries. To ensure there is no further duty to pay, please mark your return parcel, 'RETURNED GOODS-FAILED SALE'.
This does not affect your statutory rights. We thank you for shopping with us.