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Quoc Shipping

Laces

All laces are shipped from our Taiwanese warehouse. An international shipping rate of £2.00 applies to orders of 1-2 laces. For orders of 3 or more laces, a rate of £2.99 applies. Delivery times may vary by country but generally, fall between 2-3 weeks.

Shoes

UK Delivery

We offer free standard delivery service (3-5 business days) on shoe orders to UK customers. Orders are dispatched with either DPD or Amazon FBA and usually fulfilled within 48-hrs.

If you would like to receive your shoes a little more speedily, we also offer a 2 business day express delivery service to UK customers for a flat fee of £2.99.

For more urgent situations, we also offer a 1 business day delivery service to UK customers for a flat fee of £5.

Please note:

(1) All orders placed during the weekend using express delivery option will be fulfilled on Monday.

(2) Quoc reserves the right to ship orders from anywhere in the world depending on the inventory situation and thus the chosen shipping method might be subject to change.

 

EU Delivery

For purchases of less than £200 - A flat rate of £10 applies to standard shipping of a single pair of shoes to selected* European destinations outside the UK, with delivery 5-7 business days after the ship date.

For purchases over £200 - Shipping is FREE to selected* European destinations outside the UK, with delivery 7-10 business days after ship date.

Currently, no express delivery option is available to EU customers.

*Please note: Due to expensive shipping options to the following country, variable shipping rates apply: Bulgaria, Bosnia, Croatia, Estonia, Finland, Greece, Iceland Norway, Serbia, Switzerland. Please refer to shipping rates at check out.

 

North America & Asia Delivery

For purchases of less than £200 - A flat rate of £10 applies to standard shipping of a single pair of shoes. Delivery time varies by country, but generally, 5-10 business days from ship date is a good estimate.

For purchases over £200 - Shipping is FREE to selected countries. International orders may take up to 5-10 business days for arrival from the ship date.

*Please note - due to distribution agreements, we currently do not ship to Japan. Shipping to Thailand for one pair of shoes is £10 and two pairs are £18.

 

Oceania Delivery

For purchases of less than £200 - A flat rate of £10 applies to standard shipping of a single pair of shoes. Delivery time varies by country, generally between 5-7 business days from the ship date.

For purchases over £200 - Shipping is FREE. International orders may take up to 7-10 business days for arrival from the ship date.

 

Central/South America & Africa Delivery

For purchases of less than £200 - A flat rate of £15 applies to standard shipping of a single pair of shoes. Delivery time varies by country, generally between 7-12 business days from ship date.

For purchases over £200 - Shipping is FREE to selected countries. International orders may take up to 7-12 business days for arrival from the ship date.

All Quoc deliveries can be tracked, and a tracking number will be emailed to you after your order ships. A signature may be required upon receipt. Please make sure there is someone present at the delivery location to accept the order.

* Note: Any shipment returned to Quoc due to errors made inputting the shipping information by the customer, or actions the responsibility of the customer, such as but not limited to the delivery person being unable to access the customer's building to deliver the goods, will require the customer to pay for the package to get re-shipped out.

 

CUSTOMS DUTY AND TAXES

UK sales tax (VAT) of 20% is included during checkout only if the shipping destination is within the European Union.

Customs duty and other taxes may be levied when orders reach your country. If applicable, it is your responsibility to pay local fees directly to the delivery agent(s) or customs office. Policies on these taxes vary in each country. Please contact the customs office in your country for more details.