Shipping

 

Laces

All laces are shipped from our Taiwan warehouse. An international shipping rate of £2.00 applies to orders of 1-2 laces. For orders of 3 or more laces, a rate of £2.99 applies. Delivery times may vary by country, generally around 15-20 business days. 

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Shoes

UK Delivery:

We offer free standard delivery service (3-5 business days) on shoe orders to UK customers, orders are dispatched with either DPD or Amazon FBA usually fulfilled within 48-hr.

If you need to get the shoes quickly, we also offer express delivery service (2 business days) on shoe orders to UK customers with a flat fee of £2.99. 

If you need to get the shoes as soon as possible, we also offer 1-day delivery service (1 business day) on shoe orders to UK customers with a flat fee of £5. 

Please note

(1) that all orders placed during the weekend using express delivery option will be fulfilled on the coming Monday.

(2) QUOC reserves the right to ship orders from anywhere in the world depending on inventory situation and thus shipping method chosen might be subjected to change.

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EU Delivery:

For purchase less than £200 -  A flat rate of £7 applies to standard shipping of a single pair of shoes to selected* European destinations outside the UK, with delivery 5-7 business days from ship date.

For purchase over £200 - Shipping is FREE to selected* European destinations outside the UK, with delivery 7-10 business days from ship date.

Currently, no express delivery option (2-3 business days) is available but we are working on it hoping to offer a wider delivery option soon to our customers.

*Please note: Due to expensive shipping options to the following country, variable shipping rates apply: Bulgaria, Bosnia, Croatia, Estonia, Finland, Greece, Iceland Norway, Serbia, Switzerland. Please refer to shipping rates at check out.

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North America & Asia Delivery:

For purchase less than £200 - A flat rate of £10 applies to shipping of a single pair of shoes. Delivery time varies by country, generally between 5-10 business days from ship date. 

For purchase over £200 -  Shipping is FREE to selected countries. International orders may take up to 5-10 business days for arrival from ship date.

*Please note - due to distribution agreement, we currently do not ship to Japan. Shipping to Thailand for one pair of shoes is £10 and two pairs is £18.

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Oceania Delivery:

For purchase less than £200 - A flat rate of £10 applies to shipping of a single pair of shoes. Delivery time varies by country, generally between 5-7 business days from ship date. 

For purchase over £200 -  Shipping is FREE. International orders may take up to 7-10 business days for arrival from ship date.

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Central/South America & Africa Delivery:

For purchase less than £200 - A flat rate of £15 applies to shipping of a single pair of shoes. Delivery time varies by country, generally between 7-12 business days from ship date. 

For purchase over £200 -  Shipping is FREE to selected countries. International orders may take up to 7-12 business days for arrival from ship date.

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All our deliveries can be tracked, a tracking number will be emailed after orders are shipped, and a signature maybe required upon receipt. Please make sure there is someone present at delivery location to accept goods.

* Note: Any returned shipment to us due to errors made in the shipping information by the customer or actions responsible by the customer but failed to perform such as but not limited to the delivery person unable to access customer's building to deliver the goods, the customer will have to pay for the package to get it re-shipped out. 

CUSTOMS DUTY AND TAXES

20% VAT is included in total price. You may have to pay import fees and tax on delivery.

Customs duty and other taxes may be levied when orders reach your country. If applicable, the customer is responsible for paying local fees directly to the delivery agent(s) or customs office. Policies on these taxes vary in each country. Please contact the customs office in your country for more details.