Warranty

1. Seller's guarantee of goods

1.1 For Goods that are purchased from our webstore quocpham.com or from our authorized retailers, we provide a limited warranty that on delivery and for a period of 24 months from delivery, the Goods shall be free from material and manufacturing defects. However, this guarantee does not apply in the circumstances described in Clause 1.2.

1.2 This guarantee does not apply to any defect in the Goods arising from:

a) fair wear and tear;
b) willful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
c) if you fail to operate or use the Goods in accordance with the user instructions;
d) any alteration or repair by you or by a third party who is not one of our authorised repairers; and
e) any specification provided by you.

 

2. Goodwill guarantee of goods

2.1 If you are unhappy with the Goods for any reason within 30 calendar days of receipt you may return them to us, provided that you send us the proof of purchase and the Goods show no sign of damage or wear. We will refund you the price you paid for the Goods but will not refund the costs you paid to us to send the Goods to you.